Terms of service
TERMS OF SERVICE / TERMS AND CONDITIONS
Last updated: May 7, 2026
1. COMPANY INFORMATION
This website is operated by the store owner.
Registered Address: C. de la Sierra de Palomeras, 33, Villa de Vallecas, 28031 Madrid, Spain
Email: info@sennireuk.com
Throughout the site, the terms “we”, “us” and “our” refer to the store owner.
2. SCOPE AND APPLICABILITY
These Terms apply to all users purchasing from the European Union (EU) and the United Kingdom (UK).
We operate as a US based company selling internationally and voluntarily comply with applicable EU and UK consumer protection standards.
3. ACCEPTANCE OF TERMS
By accessing this website and placing an order, you confirm that:
You have read and agreed to these Terms
You are legally capable of entering into a binding contract
4. PRODUCTS
We take all reasonable measures to ensure:
Accurate product descriptions
Clear pricing
Transparent product representation
However:
Minor variations may occur
Availability is not guaranteed
We reserve the right to discontinue products at any time
5. PRICING, VAT AND DUTIES
All prices are displayed in GBP or USD
VAT may be included where applicable under EU and UK regulations
Import duties or customs fees, if applicable, will be clearly indicated at checkout or covered by us where stated
No hidden fees will be charged after checkout
6. PAYMENTS
All payments are securely processed via Stripe
We do not store payment details
By purchasing, you confirm that:
You are authorized to use the payment method
Billing details are accurate
7. ORDER CONFIRMATION
After placing an order:
You will receive an order confirmation email
This does not yet constitute acceptance
We reserve the right to cancel orders in cases of:
Fraud suspicion
Payment issues
Stock errors
8. PROCESSING TIMES (IMPORTANT FOR DELIVERY TRANSPARENCY)
Orders are processed within:
1 to 3 business days
Processing includes:
Order verification
Quality control
Packaging
Orders are not processed on weekends or public holidays
9. SHIPPING AND DELIVERY (EUROPE AND UK)
We deliver across the European Union and the United Kingdom
Estimated delivery times:
EU countries: 5 to 10 business days
United Kingdom: 5 to 9 business days
Total estimated timeframe including processing and shipping:
6 to 13 business days
These timeframes are aligned with standard international ecommerce expectations and help minimize disputes and payment issues
10. DELIVERY RESPONSIBILITY
We take full responsibility for the order until it is delivered
If an order is:
Lost
Damaged
Not delivered
We will:
Replace the product free of charge, or
Issue a full refund
11. RIGHT OF WITHDRAWAL (EU AND UK LAW)
Customers in the EU and UK have the legal right to withdraw from a purchase within:
30 days from delivery
Conditions:
Item must be unused and in original condition
Customer must contact us at: info@sennireuk.com
12. REFUNDS
Refunds will be:
Issued within 30 days after receiving returned goods
Processed via the original payment method
We cover return costs if:
Product is defective
Product is incorrect
Product is damaged
13. LEGAL GUARANTEES (EU AND UK COMPLIANCE)
We comply with mandatory consumer protections, including:
Products must match description
Products must be of satisfactory quality
Customers are entitled to repair, replacement, or refund
14. FRAUD PREVENTION
We actively monitor transactions for fraud
We reserve the right to:
Request verification
Cancel suspicious orders
15. LIMITATION OF LIABILITY
Nothing in these Terms limits your rights under EU or UK consumer law
To the extent permitted:
We are not liable for indirect or consequential damages
We remain fully responsible for order fulfillment
16. INTELLECTUAL PROPERTY
All content on this website is owned by Heynilson Varela Pereira Do Espírito Santo.
Unauthorized use is prohibited
17. THIRD PARTY SERVICES
We use trusted third parties:
Stripe for payments
Shopify as the platform
We are not responsible for their independent policies
18. MODIFICATIONS
We may update these Terms at any time
Changes take effect immediately upon publication
19. GOVERNING LAW
These Terms are governed by:
Applicable consumer protection laws of the EU and UK
Supplemented by United States law where applicable
20. DISPUTE RESOLUTION
We are committed to resolving disputes quickly and fairly
EU customers may access the Online Dispute Resolution platform
We strongly encourage contacting us first
21. CONTACT
For any inquiries:
Email: info@sennireuk.com
Response time: within 24 to 48 hours